Delivery

In order for the shipment of the product to be carried out successfully, that is, in an appropriate and timely manner, the client must record the correct information when executing the Purchase Order.

The registration of erroneous or incomplete data that causes an improper processing will be the exclusive responsibility of the client. This could happen even in a cancellation of the order if the Company deems it appropriate.

The delivery period of the order is posted since the confirmation of the payment of the Purchase Order. The extension of this term will depend on:

  • Delivery address.
  • Delivery method.

The KUNA Australia online store includes a form of delivery:

Australia Shipping

Deliveries are made using the services of Australia Post. Below are the shipping charges and delivery times (excluding public holidays): 

Australia - Capital City 2-4 business days

Australia - Other 3-5 business days

 **These are estimated delivery times only, and we will not be liable for any delay in delivery. You may track the progress of your parcel whenever possible. In particular, orders placed during Sale or Promotional periods (like Christmas or Easter) may be subject to delay. For special shipping services (such as Express shipping) please contact us via 03 9311 0933 or info@aafl.com.au.  

International Shipment (New Zeland)

New Zeland deliveries are made using the services of DHL eCommerce. Below are the shipping charges and delivery times (excluding public holidays):

New Zealand 5-10 business days

 **These are estimated delivery times only, and we will not be liable for any delay in delivery. You may track the progress of your parcel whenever possible. In particular, orders placed during Sale or Promotional periods (like Christmas or Easter) may be subject to delay. 

The order must be received by a person of legal age, who will identify himself with his Full Name and Identity Document in physical form and sign the reception charge to prove the delivery conformity.

The Company will continuously monitor the orders dispatched, in order to ensure that they arrive at their destination within the agreed time. However, the delivery may not materialize for any of the following situations:

  • The delivery address was not located because the registration in the Platform was carried out in an equivocal or incomplete manner.
  • No residents were found in the shipping address at the time of delivery.
  • Once informed of the inconvenience, the Company will contact the Client via email to make the rescheduling of the delivery date. The additional costs involved in this reprogramming will be borne by the client.

In case the client requires additional information about the delivery status of his order, he can contact the Company through email to info@aafl.com.au