Envíos

In order for the shipment of the product to be carried out successfully, that is, in an appropriate and timely manner, the client must record the correct information when executing the Purchase Order.

The registration of erroneous or incomplete data that causes an improper processing will be the exclusive responsibility of the client. This could happen even in a cancellation of the order if the Company deems it appropriate.

The delivery period of the order is posted since the confirmation of the payment of the Purchase Order. The extension of this term will depend on:

  • Delivery address.
  • Delivery method.

The KUNA online store includes a form of delivery:

Shipping

It implies different delivery times. The maximum time in working days that the order will take to arrive at this location is 10 business days.

The delivery period begins to run since the Company has validated the payment made through a credit / debit card.

We would appreciate to consider that all the orders are sent from the City of Arequipa- Perú, on holiday season (Easter, National Holidays July 28th-29th, Christmas, New Year) and campaigns (Black Friday, Cyber Days, Cyber Monday, Online Sale), the delivery may take 3 or 4 business days more than usual (7 business days), due to the saturation of orders.

The order must be received by a person of legal age, who will identify himself with his Full Name and Identity Document in physical form and sign the reception charge to prove the delivery conformity.

The Company will continuously monitor the orders dispatched, in order to ensure that they arrive at their destination within the agreed time. However, the delivery may not materialize for any of the following situations:

  • The delivery address was not located because the registration in the Platform was carried out in an equivocal or incomplete manner.
  • No residents were found in the shipping address at the time of delivery.
  • Once informed of the inconvenience, the Company will contact the Client via email to make the rescheduling of the delivery date. The additional costs involved in this reprogramming will be borne by the client.

In case the client requires additional information about the delivery status of his order, he can contact the Company through email to e-kuna@incalpaca.com

Applicable Law

This agreement and all rights and obligations of the parties therein shall be governed by and interpreted in accordance with the laws of the Republic of Peru regardless of any possible conflict of legal provisions.

The parties hereby agree to submit to the jurisdiction of the Republic of Peru.

Indemnification / Compensation

The disagreement regarding the acquisition of the client’s products does not generate or create the payment of any type of compensation by KUNA.

Policies, Terms And Conditions

At KUNA, we provide the best delivery service conditions working with shipping company, FEDEX

We do not ship in the United States to Hawaii, Alaska, Wake Islands or military bases.

Customs, Tariffs And Taxes:

For shipments to the United States, all taxes and additional fees are assumed by the KUNA online store.

When shipped orders arrive in the country of destination, they may be subject to customs clearance procedures that may cause delays beyond the original delivery estimates.

Please, we would appreciate your understanding any delay caused by the conditions mentioned above, as they are beyond our control.

In this case, please contact our customer service: e-kuna@incalpaca.com and we will send you the FEDEX invoice so that you can track your order.

For more information about customs procedures that may cause delays in delivery, please, we would appreciate contacting the local customs office.

Shipments To Other Countries

For shipping inquiries to other countries, please contact us at e-kuna@incalpaca.com and we will respond as soon as possible.