Terms & Conditions

PRIVACY AND CHANGES POLICIES

INCALPACA TPX S.A. is a company legally incorporated and registered in Peru with RUC N° 20100226813 and registered office at Calle Condor Nro. 100 Urb. Tahuaycani, District of Sachaca, Province and Department of Arequipa; which values and respects the privacy of its customers.

Kunastores.com reserves the right to change the terms and conditions at any time and without prior notice. Accessing, browsing or using the site indicates your acceptance of all the terms and conditions.

The processing of personal information collected through the Platform is the responsibility of the Company, and is subject to Law No. 29733 – Law of Protection of Personal Data – and other applicable rules or regulations. The purposes for which these data will be used are limited to the processing of purchase orders and communication with the Client, so that their concerns can be easily addressed or information related to the brand that may be of interest can be provided.

PERSONAL DATA PROVIDED BY THE CLIENT
The Client must register his personal data – in case he has not previously created an account – to be able to execute his Purchase Order. The personal information that must be included in the registry are their names and surnames, Identity card / Immigration card (EC), gender, date of birth, telephone, address, state and county.
This may vary according to the place where the Client resides.

Likewise and depending on the selected payment method, data such as credit card number, expiration date and verification code may be collected.

USE OF INFORMATION COLLECTED ONLINE
The collection of information through the Platform has three main objectives:

• Properly process and validate the Purchase Order.
• Establish a timely communication with the Client to provide the necessary support in case of any type of eventuality.
• Keep it updated regarding the products, services, campaigns, offers or other marketing action carried out by the brand.

TRANSMISSION OF INFORMATION
In order to provide the customer with a secure purchase process, the Company has an agreement with an external provider of online payment services.

The data provided by the client will be shared with the provider for exclusive purposes of providing the service, which include the processing of payments and the validation of transactions through an anti-fraud system, in order to minimize the risk of identity theft to customers card holders

When making a payment under the modality of “Payment by Credit Card”, the client authorizes the confidential treatment of the information by the provider. Personal data, credit card and purchase are encrypted in the network, thus being protected

CUSTOMER RIGHTS
The client, when registering his personal data in the Platform, expressly gives his consent to the Company so that they are used for the purposes described in this policy. This information can be edited for the sake of correctly processing future purchase orders.

The client, if he wishes, can stop receiving emails with marketing content from the brand. To do this, you must contact e-kuna@incalpaca.com. It will be possible to dispense with messages regarding the use of the account and / or other administrative notifications as long as this is eliminated, for which the client must communicate this decision by email.

UPDATE OF THE PRIVACY POLICY
The Company reserves the right to modify this Privacy Policy. However, the changes will be made on the basis of what is stipulated in the applicable legislation and ensuring, first of all, for the protection of personal data and customer satisfaction.

CONTACT
If you have any questions, comments or concerns about the Privacy Policies that regulate the operation of this Platform, the customer may contact the Company (Monday to Friday from 9 am to 12 noon and from 2 pm to 5 pm) by email to e-kuna @ incalpaca.com

PAYMENT METHODS
Once the items of your preference have been added to the Purchasing Exchange, the client must register their data so that they can make the payment, which can be done in the following modality.

• Payment by Credit / Debit Card

Payment by Credit / Debit Card
The products offered on this platform are sold securely. To provide this guarantee to the client, the Company has an agreement with an external provider of online payment services, with extensive experience and presence in high growth markets.

The data provided by the customer will be shared with the provider for exclusive purposes of providing the service, which include the processing of payments and the validation of transactions through an anti-fraud system, in order to minimize the risk of identity theft. the cardholders.

When making the payment through this modality, the client authorizes the confidential treatment of the information by the provider. Personal data, credit card and purchase travel encrypted in the network, thus being protected.

The Company, on the other hand, is not responsible for the possible commissions that credit card operators may apply.

Before closing your purchase and having entered your personal and shipping information, the customer will enter the data of your credit card, in which the total amount provided by the Platform will be charged.

The confirmation of the Purchase Order will be carried out once the corresponding instance verifies that the payment was actually made. For this, the company has a virtual account, provided by the payment system provider, through which you can consult in real time, the status of transactions made by the customer.

With the confirmation list, we proceed to start the shipping process.

In case of any problem with the payment made, the customer can contact the company by email e-kuna@incalpaca.com

PRODUCT DELIVERY
In order for the shipment of the product to be carried out successfully, that is, in an appropriate and timely manner, the client must record the correct information when executing the Purchase Order.

The registration of erroneous or incomplete data that causes an improper processing will be the exclusive responsibility of the client. This could happen even in a cancellation of the order if the Company deems it appropriate.

The delivery period of the order is posted since the confirmation of the payment of the Purchase Order. The extension of this term will depend on:

• Delivery address.
• Delivery method

The KUNA online store includes a form of delivery:

  • SHIPPING
    It implies different delivery times. The maximum time in working days that the order will take to arrive at this location is 07 business days.

The delivery period begins to run since the Company has validated the payment made through a credit / debit card.

We would appreciate to consider that all the orders are sent from the City of Arequipa- Perú, on holiday season (Easter, National Holidays July 28th-29th, Christmas, New Year) and campaigns (Black Friday, Cyber Days, Cyber Monday, Online Sale), the delivery may take 3 or 4 business days more than usual (7 business days), due to the saturation of orders.

* Orders placed after December 23 will be dispatched as of January 4. Please consider these guidelines before making your purchase.

The order must be received by a person of legal age, who will identify himself with his Full Name and Identity Document in physical form and sign the reception charge to prove the delivery conformity.

The Company will continuously monitor the orders dispatched, in order to ensure that they arrive at their destination within the agreed time. However, the delivery may not materialize for any of the following situations:

• The delivery address was not located because the registration in the Platform was carried out in an equivocal or incomplete manner.
• No residents were found in the shipping address at the time of delivery.

• Once informed of the inconvenience, the Company will contact the Client via email to make the rescheduling of the delivery date. The additional costs involved in this reprogramming will be borne by the client.

• In case the client requires additional information about the delivery status of his order, he can contact the Company through email to e-kuna@incalpaca.com

  • The items are sent from Peru for such reason please take into account the “working or working days” as well as the national holidays in Per
    APPLICABLE LAW
    This agreement and all rights and obligations of the parties therein shall be governed by and interpreted in accordance with the laws of the Republic of Peru regardless of any possible conflict of legal provisions.

The parties hereby agree to submit to the jurisdiction of the Republic of Peru.

 

INDEMNIFICATION/COMPENSATION
The disagreement regarding the acquisition of the client’s products does not generate or create the payment of any type of compensation by KUNA.

POLICIES TERMS AND CONDITIONS
At KUNA, we provide the best delivery service conditions working with shipping company, FEDEX
We do not ship in the United States to Hawaii, Alaska or military bases.

 

CUSTOMS, TARIFFS AND TAXES:
For shipments to the United States, all taxes and additional fees are assumed by the KUNA online store.

When shipped orders arrive in the country of destination, they may be subject to customs clearance procedures that may cause delays beyond the original delivery estimates.
Please, we would appreciate your understanding any delay caused by the conditions mentioned above, as they are beyond our control.

In this case, please contact our customer service: e-kuna@incalpaca.com and we will send you the FEDEX invoice so that you can track your order.

For more information about customs procedures that may cause delays in delivery, please, we would appreciate contacting the local customs office

 

RETURNS & EXCHANGES

We want you to have a positive experience and your 100% satisfaction is guaranteed on any product you buy from us.

For any of these cases, please send us an email to e-kuna@incalpaca.com and will contact you within two business days.  We will evaluate the reasons for return and exchanging the products that you mentioned.  We will also notify you of the approval or rejection of your refund.

KUNA gladly accept products unworn, unwashed, with their respective hangtags, labels and in their original packaging for refund or exchange when items are returned within 07 days of arrival at the destination specified in the order.

When we receive the piece (that you will send us), we will proceed with the refund of your money.

The return request must meet kunastores.com’s requirements in order to receive approval for the return of the product. Once approved, the refund process generally takes 15 to 30 business days.

  • EXCHANGING ITEMS

Each product has its own measures and sizes, and it is the responsibility of the client to choose the product carefully.

The exchange of products is acceptable, but all shipping costs (the delivering and the returning of the item) are responsibility of the client and must be paid in advance in order to proceed with the exchange of the products.

There is a rigorous quality control procedure for each order, which ensures there are no flaws on the products before we put them into packages and send them to our clients, so if there is any complaint about any imperfection or flaws on the products they will be subjected to a review and evaluation.

If the exchange of the product is approved, we do not offer free shipping on the exchange, the shipping costs for exchanging merchandise will be assumed by the customer.

We will send your exchange item as soon your return has been received.

Please remember that we are sending all clothes from Peru and that the term “business days” takes into account Peruvian public holidays.

 

SHIPMENTS TO OTHER COUNTRIES
For shipping inquiries to other countries, please contact us at e-kuna@incalpaca.com and we will respond as soon as possible.