Shipping Policies

Delivery

For pucharses made at kunastores.com/world.

For the shipment of the product to be carried out successfully, that is, in an appropriate and timely manner, the customer must provide the correct information when executing the Purchase Order.

The registration of erroneous or incomplete data that causes improper processing of the same will be the sole responsibility of the client. This could even result in a cancellation of the order if the Company considers it pertinent.

Stock is only available to deliver from Peru, the main distribution center, shipments will be made to from that country.

The average delivery time is 15 business days, and may be extended depending on the remoteness of the delivery points.

Delivery Considerations

The order must be received by an adult. Company will continuously monitor the orders dispatched, in order to ensure that they arrive at their destination in the agreed time. However, delivery may not be specified by any of the following situations:

  • The delivery address was not located because the registration of the same on the Platform was carried out in an equivocal or incomplete manner.
  • No residents were found at the delivery address at the time of delivery.

Once informed of the problem, the Company will contact the Customer via email and / or telephone, to reschedule the delivery date. The additional costs of this reprogramming will be borne by the client.

In the event that the customer requires additional information on the status of delivery of his order, he may contact the Company through an email to e-kuna@incalpaca.com

Considerations: The Company exempts itself from responding, under all circumstances, for the possible inconvenience that could be generated by the provision of product delivery services provided by external suppliers.

Also, if the exceptional case arises that the products purchased by the Client did not have available stock, an email will be sent informing you of the situation, being free to cancel the order or make a new one through the Platform

If you cannot find the shipping country to be able to make a purchase, please contact KUNA via email e-kuna@incalpaca.com in order to give you the necessary information to complete your purchase