Return & Exchanges

Return & Exchanges

We want you to have a positive experience and your 100% satisfaction is guaranteed on any product you buy from us.

For any of these cases, please send us an email to e-kuna@incalpaca.com and will contact you within two business days. We will evaluate the reasons for return and exchanging the products that you mentioned. We will also notify you of the approval or rejection of your refund.

KUNA gladly accept products unworn, unwashed, with their respective hangtags, labels and in their original packaging for refund or exchange when items are returned within 30 days of arrival at the destination specified in the order.

When we receive the piece (that you will send us), we will proceed with the refund of your money.

The return request must meet kunastores.com’s requirements in order to receive approval for the return of the product. Once approved, the refund process generally takes 15 to 30 business days.

Each product has its own measures and sizes, and it is the responsibility of the client to choose the product carefully.

The exchange of products is acceptable, but all shipping costs (the delivering and the returning of the item) are responsibility of the client and must be paid in advance in order to proceed with the exchange of the products.

There is a rigorous quality control procedure for each order, which ensures there are no flaws on the products before we put them into packages and send them to our clients, so if there is any complaint about any imperfection or flaws on the products they will be subjected to a review and evaluation.

If the exchange of the product is approved, we do not offer free shipping on the exchange, the shipping costs for exchanging merchandise will be assumed by the customer.

We will send your exchange item as soon your return has been received.

Please remember that we are sending all clothes from Peru and that the term “business days” takes into account Peruvian public holidays.

Contact

For any additional information please send us an email to e-kuna@incalpaca.